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S/N Service Rendered Obligation(s) / Requirements Cost Time Frame
1 Service upon visit to TSC office Make enquiry Free 10 minutes
2 Response to correspondence Submit written enquiry Free Within 14 days
3 Registration of Teachers Submit duly filled online application Ksh. 1000 Within 21 days
4 Teacher Recruitment Submit application against advertised posts Free Acknowledgement within 14 days. Interview results within 7 days
5 Transfer of teachers Submit duly filled application form Free Acknowledgement within 14 days; decision in 90 days
6 Assignment of teachers i. Posting after recruitment: Fill employment form
ii. Posting after leave: Submit application 30 days before expiry
iii. Appointment to administrative position: Apply for advertised posts		 Free Posting letter: 30 days
Posting after leave: Within 7 days
Appointment: Acknowledge within 14 days, appoint in 30 days
7 Promotions Competitive: Submit applications against advertised posts
Common cadre: Submit application 30 days before due date		 Free Competitive: Within 70 days
Common cadre: 30 days
8

Discipline cases

i. Determination

 

ii. Review:

 

Submit defense within 21 days of interdiction

 

Submit application within 90 days of decision

 Free for determination, Ksh. 2000 for review Determination: Within 3 months
Review: Within 3 months
9 Payment of salaries and uploading of pay slips Perform assigned duty Free By last day of the month
10

Processing of benefits on exit from service

  1. compulsory retirement
  2. voluntary early retirement,
  3. resignation on marriage grounds
  4. resignation on medical grounds
  5. death gratuity
 Submit application on prescribed forms and attach specified documents at County/Sub County offices Free Within 1 month
11 Complaint Handling and Resolution Written complaint Free Within 7 days

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